1. Delivery Areas

We offer delivery services throughout Finland and to other European Union countries. For international orders outside the EU, please contact us for shipping options and costs.

2. Delivery Methods

We use reliable shipping partners to ensure your order arrives safely and on time:

• Standard Delivery (Finland): 3-5 business days
• Express Delivery (Finland): 1-2 business days
• EU Delivery: 5-10 business days
• International Delivery: 10-20 business days (varies by destination)

3. Shipping Costs

Shipping costs are calculated based on the delivery address, package weight, and dimensions. Standard shipping costs for Finland start from €15. Express delivery options are available at an additional cost.

Free shipping is available for orders over €500 within Finland. For international orders, shipping costs will be calculated at checkout.

4. Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has been shipped. During peak periods, processing may take slightly longer.

5. Delivery Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.

6. Delivery Issues

If you experience any issues with delivery, including damaged packages or missing items, please contact us immediately at orion@filteringenergyi.world or through our contact page. We will work with you to resolve any delivery problems.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Bank Transfer: Direct bank transfer (available for orders over €500)
• Online Payment Services: PayPal, Klarna (where available)

2. Payment Security

All payment transactions are processed securely through encrypted connections. We do not store your complete credit card information on our servers. Payment processing is handled by PCI DSS compliant payment service providers.

3. Currency and Pricing

All prices are displayed in Euros (€) and include applicable VAT (24% in Finland). Prices are subject to change without notice, but orders will be processed at the price confirmed at the time of purchase.

4. Payment Terms

Payment is required at the time of order placement. For bank transfer orders, we will provide payment instructions via email. Orders will be processed once payment is confirmed.

5. Refunds

Refunds will be processed in accordance with our Return Policy. Refunds will be issued to the original payment method within 14 business days of receiving the returned product. For more information, please see our Return Policy.

6. Payment Issues

If you encounter any issues with payment processing, please contact us at orion@filteringenergyi.world or through our contact page. We will assist you in resolving any payment-related problems.